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Curves Review - Does This Gym Really Work? Are poor customer service and staff training practices deal breakers?

By Summer Banks on Aug 18, 2016
Curves Review

You’re about to learn everything you need to know about Curves. We looked at the membership details, clinical research, customer service, and side effects. And since that wasn’t enough, we also read through hundreds of comments and reviews to see what people really thought about it. We summarized and refined to give you the bottom line.

EDITOR'S TIP:

What is Curves?

Firstly, Curves is a fitness franchise with over 10,000 locations in 70 countries. The company is specifically geared towards women. They use a 30-minute circuit workout that incorporates strength training with hydraulic equipment with cardio in between stations. The machines adjust to each woman’s needs and increases resistance when the user pushes harder and faster. They also have a variety of nutritional supplements.

The first Curves was opened in 1992, and has since grown to become the largest fitness franchise in the world. They have a Complete Program that includes a customizable meal plan, one-on-one coaching, and exercise. We like the company longevity and the option to work with a coach, but read on…

Poor Customer Service Experiences – “Staff Isn’t Always Pleasant”

The first concern is multiple reports of poor customer experiences. “Because of the franchise nature, the service you get at one location may vary from what you’d get at another. But, several reviews report similar issues at completely different locations, as well as problems with corporate,” said our Research Editor.

”Curves kept drawing money from my bank after I terminated my membership,” said one user.

”They count how many times you go around the circuit and let you know if they think you go around too often…. They will talk about you when you’re not there because others would relay info to us,” claimed another.

But, there are some people who really love their experience.

“Curves is my favorite place to workout I start in 2003 and since then I have lost a total of 80lbs and kept it off also I’m now a Curves Coach,” shared one dieter.

“I have been using Curves for about 10 years. I love it!” offered another.

Somewhat Sketchy Training – “Are Curves Coaches Really Qualified?”

It seems anyone can become a Curves Coach, once they complete a training program. This means employees don’t have to seek any special education or experience before hitting the gym.

”My…problem is the training process. It’s about 140 hours of online training. They didn’t go into a lot of detail about health and fitness. Yes they did go over the machines and how to weigh and measure. But most of the training was marketing and how to sell a membership which is fine but that was the majority of it,” said an employee.

Customers have no idea what training the employees undertake before offering suggestions or promoting memberships.

Our years of experience have taught us that all it takes is one thing, like poor customer service, to send dieters looking for an alternative. When they don’t get the service they expect since they’re paying money to be a member, they’ll go to the competition.

The Science – “Circuit Training Works, But…”

Circuit training, like that at Curves gym, can help you lose weight and build muscle, but that’s only part of the equation. Since it’s hard to tell what kind of money you’ll be paying to get these workouts, as fees vary based on franchise location, we cannot say whether it’s worth it or not.

At DietSpotlight, we want to see science before we can recommend any service or gym membership.

The Bottom Line – Does Curves Work?

Should you rush right out and join your local Curves gym? The workout will get you results, if you are willing to follow a balanced diet. But, we are concerned because several members in different locations have reported issues with customer service, such as rude employees and multiple billing errors. If you choose to join, you may want to pay close attention to the contract, and ask for a tour first.

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About the Author:

Summer Banks has researched over 5000 products in the past 10 years. She has years of nursing training, experience as a manager responsible for 15 supplement brands, and completed coursework on Food and Nutrition from Stanford University. full bio.

How Does Curves Compare?

Previous Curves Review (Updated August 10, 2013):

What You Should Know

Click Here To See Our Highest Rated Review

Curves is a fitness franchise that began with a fitness center for women only. Curves was founded by Gary and Diane Heavin in Harlingen, Texas in 1992. They created a 30 minute workout that combined strength training, cardio and stretching, using machines with hydraulic resistance. This workout is for women specifically, and the fitness centers are for women only. Some patrons say this helps them to not feel self conscious and be able to concentrate on their workout. The Curves corporate website also states that the hydraulic equipment is made especially for women as well. Curves is now a fully franchised corporation with over 10,000 locations in 70 countries around the world. In addition to the fitness center, Curves now offers nutritional information, personal training, group meetings and nutritional supplements geared towards a woman’s health and weight loss goals.

Ingredients

Not applicable. Curves offers nutritional support and nutritional supplements in addition to the fitness center workout.

Product Features

Curves is a fitness franchise with over 10,000 locations in 70 countries. The Curves workout is specifically geared towards women. It is a 30 minute circuit workout that incorporates strength training with hydraulic equipment with cardio in between machines. The equipment adjusts to each woman’s needs and increases resistance when the user pushes harder and faster. Curves recommends a member workout three times a week for 30 minutes. Curves also offers nutritional information, support, and supplements to help each member meet their personal goals. The nutritional supplements include multi-vitamins, protein shakes, calcium supplements, omega-3, joint and connective tissue support, glucose management, PMS formula, and a menopausal support formula. Curves founder Diane Heavin also publishes diane magazine, which is also for women.

See Our Featured

Advantages

  • Curves fitness circuit is a predetermined workout that does not require any previous knowledge of strength training.
  • Curves has dedicated staff at each location to assist the customer with their individual needs.
  • Curves has a dedicated corporate website.

Disadvantages

  • Curves is a monthly membership fitness center.
  • Curves is for women only, male consumers must find somewhere else to work out.
  • Curves has two corporate websites that may confuse the consumer.

Conclusion

Curves is a fitness center and franchise that caters to women as its customers. The Curves website states the mission is to strengthen women. Curves is a women only fitness center that believes that women benefit from the exclusive atmosphere. They believe that the women feel less self conscious while working out, which enables them to reach their fitness goals. They also believe that the atmosphere feeds the social need of women to build a support network while working toward their personal fitness goals. Male consumers will have to find another fitness center to use. In addition to the workout, Curves offers nutritional support, nutritional supplements, and group support. The nutritional supplements are shown on the corporate website, however consumers must go to the local Curves location to purchase supplements. Consumers looking for a fitness or weight loss solution may benefit from a Curves membership. Curves does not offer a weight loss supplement. A weight loss supplement may be beneficial for those consumers looking to lose weight, in addition to an exercise program and diet. Consumers looking for a weight loss supplement should look for one with both an appetite suppressant and fat burner. This combination will yield the best results. A consumer should also look for a supplement with a dedicated website, offering customer testimonials and clinical trials proving the effectiveness of the product.

31 User Reviews About Curves

Leave comments below
  • 1
    Deborah

    need an phone number to call trying to join

    [Reply]

  • 2
    Karen

    “0” stars…My final personal experience was not pleasant, and I would never darken the doors of a Curves facility again! I joined during a 6 month trial special to tone up and provided the necessary bank establishment information to draw the monthly payment as required by the facility. After 6 months, I wrote a letter of termination of use at the facility because I was unable to attend on a regular basis and the withdrawals from my checking account would be terminated once the letter was submitted which I did. The bank account used was set up specifically for Curves. It wasn’t until over a year later after submitting the letter that I received an overdraft charge for an account that I did not use. Much to my surprise, Curves was still drawing from my account. When I tried to contact the facility, they were no longer in business, so I contacted the corporate office via email which they said they were not responsible, but they did contact the previous owner of the franchise to see if I submitted a termination letter which was affirmed. I completed an affidavit with my bank to submit to Sun Trust Bank and that is as far as the bank took it. Therefore, I was robbed of $1200 by Curves because the draws according to the bank were made by Curves! Think twice before you let a Curves franchise draw from your bank account.

    [Reply]

  • 3
    LONNIE

    Do you offer a discounted rate for “Silver Sneakers” program from Kaiser Permenete?

    [Reply]

    Your PLName

    Yes they do. I have used it.

    [Reply]

  • 4
    Tina

    Curves is my favorite place to workout I start in 2003 and since then i have lost a total of 80lbs and kept it off also Im now a Curves Coach and now that jillian michels is our New Spokesperson and gives us much more add workout my body is shaping in place i thought was a lost cause but Im here to tell you im looking and feeling wonderful today so say CURVES is the Best Place to workout and be mentally,emotionally,phsicially,and spiritually!!!!

    [Reply]

  • 5
    Judy

    I would like to know your prices but none of your websites give that info. Is it so high you can’t put it on the site or what is the problem?

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    Laci

    I’m sure it varies by state, because of th cost of living. My local curves (in Louisiana) costs $39 a month if you sign a 1 year contract or $49 a month if you do month to , plus you have to pay a 1 time enrollment fee of $99

    [Reply]

  • 6
    Becky

    Does the Go Blue discount for health clubs work at curves ?

    (Blue Cross Blue Shield)

    [Reply]

  • 7
    Jill Anderson

    I have a 14 year old daughter that I would like to bring into curves. She is 5’5 and 185 pounds. i would like to get her on a workout/fitness/diet routine that I can be a part of. She wants to work out in a gym and I don’t want a year contract commitment. I would like to know if she is eligible at the age of 14.

    [Reply]

  • 8
    RoseMary

    what is the cost for a month?

    [Reply]

  • 9
    Audrey

    How much does Curves cost A month?

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    Lisa

    I just joined today was 99$ for two months of workouts only

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    Suzie

    Is this true. To join 2 months for 99.00

    [Reply]

    Your Name

    Curves membership cost is different at every location. I joined at one location for $46 a month and found a closer one to my house for $30 a month.

    [Reply]

    Laci

    Mine was 99 enrollment fee but they had a special at the time so it’s only 49 enrollment then 39 per month for contract or 49 per month if you do month to month. So first payment is due the day you join, it was 98, then after that it will be 39 plus tax. That’s for my local curves in Louisiana.

    [Reply]

  • 10
    josephine faison

    could we PLEASE, get a clinic set up in wallace area?

    [Reply]

  • 11
    Sally Voss

    where is closest location

    [Reply]

  • 12
    nancy

    I am looking for Curves site where I can get a free bottle, am I missing it somewhere?

    [Reply]

  • 13
    Joan Padeck

    I am a Curves member in Massachusetts, and will be in California for a week. Can I go to Curves out there with my membership here?

    [Reply]

    Liz Hutchison

    Ask your Mass. curves for a travel pass. Show pass a any Curves. They will sign it and you get credit for attendance.

    [Reply]

  • 14
    Andrea

    I live in Chicago and have a question about the Curves supplements. I was a member of Curves at one time, but had to quit my membership. Don’t get me wrong, it was a good workout, but I just couldn’t make it there. Although, I have lost 35 pounds on my own. My only gripe is with the sales of their supplements. I love the joint and connective tissue supplement, but cannot get it at the Curves near me because they will only sell it to members. Is there any way I can order this product without being a member?

    [Reply]

    curves member

    You might try to find another curves in your area, Chicago has a few. As far as I know there are restrictions on selling the vitamins to anyone. My local Curves does.

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    Curves member

    You can definately go to another Curves and buy supplements…just go to Curves.com and find another one. There supplemnts are the best.

    [Reply]

  • 15
    Regina Mitchell

    I to have been looking for the abodominal cuts, free coupon. I can’t find the website to request the free sample. Please help. Thank you.

    [Reply]

    Flo Fiance

    where is coupon for sample????

    [Reply]

  • 16
    Carleen Stickney

    I read the new Diane magazine and found an ad for abdominal cuts and they have a free bottle for Curves members. I would like to try this product but I don’t see a place to try to get it….

    [Reply]

    Flo Fiance

    no comment yet

    [Reply]

    Beth J

    I’m looking at the Summer 2010 Diane Magazine and the coupon you are referring to – states ‘while supplies last’ – go to revolutionlifestyle.com/curves – better move fast – don’t know what supply they have for this coupon

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    Anonymous

    Try your local GNC store – they gave me the website to order.

    [Reply]

  • 17
    Dolly Rauch

    I jouned Curves complete and I find it almosy impossible to sign in to the site. All I get are messages to join.
    What am I doing wrong?

    [Reply]

    Lisa Acton

    Hi Dolly. I am wondering if you were using the Curves Free 30 day trial of Curves Complete, because that may be your issue. If you are not using the free password correctly, it may not let you in. Call your local Curves and let them give you a replacement voucher. I am sure they would be happy to do so. Good luck on your goals!

    [Reply]

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