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HelloFresh Review - 12 Things You Need to Know

HelloFresh is one of the largest meal kits in the US. You choose from a list of recipes, based on the plan you choose and the number of meals you desire each week. The service is simple to cancel and the reviews are quite good – so what is HelloFresh hiding?

Our researchers hit the ground running – digging through hundreds of reviews, all the details of HelloFresh meal plans, the quality of the ingredients, pricing and more. What’s the final take on the largest meal kit in the US?

HelloFresh can be purchased through their Official Site.

HelloFresh Readers: Noom is offering our readers a free trial, for a limited time. Click here for this special offer!
Overview

What is HelloFresh?

HelloFresh is a meal delivery service. The service provides subscribers with weekly recipes and all the fresh ingredients to make a meal for two or four. There are four packages to choose from, which is up from the three packages available when the company started.

With some of the recipes, cooking within 35 minutes is an option, which makes the plan ideal for families.

HelloFresh also has an app to make cooking the meals even easier. On their app, users can order boxes, use tools like baking timers, watch cooking videos, and save your favorite HelloFresh recipes.

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Company and the Better Business Bureau

HelloFresh Group is based from Germany. It is a global company that serves the United States, Canada, Australia and Germany.

Address: Saarbrucker Strabe 37a, 10405 Berlin

Phone: +49 (0) 174 72 35 961

The company also has pages on Facebook and Instagram.

As for a Better Business Bureau (BBB) file, we found one with an A- rating. This is an amazing rating for a subscription service – many get complaints about unauthorized charges from customers who didn’t know they were signing up for automatic shipments.

What surprises us is that there are more than 274 customer reviews with an average of two stars. If customers give a company two out of five stars, is that company really operating on an A level?

Lawsuits

According to Top Class Actions, HelloFresh was hit with a telemarketing lawsuit in 2019. The lawsuit stated that the company was, “making unwanted “robocalls” to customers without their prior written consent as required by the TCPA [Telephone Consumer Protection Act]”.

HelloFresh Customer Testimonials
Packages & Prices

HelloFresh Packages and Prices

There are four chef-created plans available from HelloFresh – these packages are customizable to a certain extent.

Food Preferences

  • Meat & Veggies
  • Veggie
  • Family Friendly
  • Low Calorie

You choose from two or four people and two, three or four recipes. The price per serving is calculated based on the number of servings and recipes per week. You will spend as little as $7.50 per serving, so a meal with four servings would cost you about $30.

The pricing is the allure for many customers. With chef-style recipes at a fraction of the cost, you could save upwards of $50 or more over the price at a restaurant – with each meal.

Customizing Your HelloFresh Menu

Each week you are given the option of choosing the recipes you want for the following week’s HelloFresh delivery. There are at least five weeks worth of menus available at all times. You can change your meal choices until a few days before the shipment date.

After logging in to your account, simply click on the week you’re looking to customize to see the available recipes. Click on each recipe to view full nutritional information and a list of ingredients you’ll be receiving.

Claims

HelloFresh Claims

HelloFresh claims to help the customer to cook fresh meals without the hassle of shopping for ingredients. Other claims include:

“America’s most popular meal kit.

Fresh and affordable.

No commitment whatsoever.

No skimpin’ on the [protein]”

Recipes

Popular HelloFresh Recipes

Each week menus change. You can view menus at least five weeks in advance to ensure you have time to pick the meals you want. Some of the more popular meals delivered from HelloFresh are:

  • Crispy Parmesan Chicken
  • Parmesan-Crusted Chicken
  • Cherry Ancho Duck Breasts
  • Veggie Burrito Bowls
  • Tuscan Sausage and Pepper Spaghetti
  • Creamy Dreamy Mushroom Gemelli
  • Figgy Balsamic Pork

HelloFresh and Weight Loss

HelloFresh offers a calorie-control menu called Calorie Smart that provides men and women with a variety of exciting recipes that supply fewer than 650 calories. All nutritional information is available, so you know exactly what you’re getting.

Some of the recipes that aren’t calorie-controlled can be modified by replacing starches like rice, potatoes and pasta with vegetable options. There are currently 20 recipes to choose from in the calorie-controlled program.

The menus with HelloFresh change each week. You can make changes before the Thursday or Friday of the current week to your next menu. When you want to start weight-loss with HelloFresh, you’ll want to use the detailed nutritional information.

When you take a look at the nutritional information for each of the recipes, you will find that some not marked Calorie Smart are actually the same number of calories, or lower, than those in the category.

HelloFresh Competitors

There are plenty of comparisons between HelloFresh and others services. The most popular names in meal kit delivery today include:

  • Blue Apron
  • Freshly
  • GreenChef
  • HomeChef
How to Cancel

How to Cancel HelloFresh

Once you log in to your account, your HelloFresh dashboard will appear. From there you manage your subscription or cancel. Cancellations must occur before the next shipment of pre-measured ingredients and over-ready meals are processed.

Pros and Cons

HelloFresh Pros and Cons

The HelloFresh program is amazing for people who want to cook delicious meals without having to find a recipe and shop all the ingredients. However, there are a few cons to consider, as well.

Pros:

  • All ingredients are delivered to your door.
  • Packaged in a temperature-controlled box.
  • Costs less per meal than eating at many restaurants.
  • Packed with whole foods.
  • Customers can try exotic dishes from around the world.
  • Some meals are finished cooking within 35 minutes.

Cons:

  • May not cost less per meal than traditional cooking.
  • Not all recipes are “calorie-smart.”
  • Some meals supply over 1000 calories.
  • We found no contact phone number for customer service.
  • After canceling the service, you can no longer view details on the upcoming (final) delivery.
  • HelloFresh vegan options are limited.
Bottom Line

What Users Are Saying

“Every single meal has been absolutely delicious. My kids look forward to them every night (also my husband). It has also taught me how to cook meals I would of never known about. Love all the high quality ingredients as well.”

“Food was not Fresh – After all the ads and people promoting this I decided to give it a shot. I received two boxes and in both the vegetables were rotten. I called customer service and I will say that customer service was amazing and worked with me very well. They gave me a refund on my next box and my next box did in fact have some usable vegetables. However, the two more boxes after that once again had rotten vegetables and herbs. One of the boxes also had meat leaking all over which left a bit of a mess to clean up and unbox ingredients. Overall I found the service just not worth the $80 a month. I can easily take these recipes and do them myself by buying the ingredients in the store.”

“After the discounts are used up it’s quite expensive. Quite often the vegetables are soft about to go bad. Some of the meals are very good. Others are OK. Not worth it for the price in my opinion.”

HelloFresh Ingredients

Bottom Line on HelloFresh

We like HelloFresh. The reviews are fantastic, there is a calorie-controlled option, and you can choose your recipes up to the Friday before your next delivery. The company makes it easy to try new recipes, and adjusting recipes for food preferences is simple once the recipes are received. There’s not much bad to say about this service.

If you’re using a recipe-delivery service like this and you want to lose weight, it’s critical to track your food and nutrition to ensure you’re sticking within your goals.

Among the best in weight-loss apps is Noom. The program was designed by doctors to create a family, of sorts, with which users can discuss lifestyle changes, work through problems together, and give each other advice on how to lose weight.

Plus, all Dietspotlight readers can access a free trial of Noom, but only for a limited time.

Learn More About Noom »
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