In the diet industry, don’t mistake marketing for effectiveness. We dug deep into Benefiber side effects, ingredients, clinical research and customer service quality. Additionally, we examined hundreds of user comments and reviews. Then, we summarized and condensed to give you the info you need.
What is Benefiber?
Firstly, Benefiber is dietary supplement created to improve digestive health.  The only listed ingredient is wheat dextrin. Supposedly, the supplement can curb cravings with just two servings per day.  One of the benefits is that it’s available in portable, easy-to-use packets.
Novartis, the company behind Benefiber, has been around since 1996. Online retailers and local grocery stores sell the supplement. We like that it contains natural ingredients and the longevity of the company, but read on…
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Price of Benefiber – “A Bit Too Much?”
Our first concern is with price of Benefiber. ” The active ingredient is made up of wheat dextrin, just like many other supplements on the market,” said our Research Editor. “This ingredient is widely available for a fraction of the cost; so why pay more than twice the cost?”
“I had seen commercials for Benefiber and thought I would give it a try – bye bye $20,” says a user.
Another buyer claims, “The American consumer is too stupid to notice that the unit cost per oz. is way higher than competitors.”
There’s not always an issue with money. We found a user that thought it well worth the cost, “Definitely worth the price to keep the fiber intake up!”
Another said something similar, “Benefiber had no taste, dissolved fast, and was sold at a great price.”
Poor Customer Service – “An Issue?”
If there are questions or comments about a company, it is important to have the option of reaching a customer service representative. We called Benefiber only to find we experienced a long wait and a less than friendly agent. Benefiber users report the same results. 
“When I called, they had me complete a lengthy questionnaire on the phone…when I insisted that I speak to a supervisor, after a lengthy hold, they agreed to send me [a] coupon,” offers a buyer.
“Their customer service sucks. They are not kind,” according to a caller.
There were quite a few complaints about the customer service department. We were unable to find anyone who had a positive experience.
We’ve found in our research that product issues, like poor customer service, are enough to hinder the long-term success of the supplement. If Benefiber is not there to support the buyer, this could be questionable. 
Is the Science There?
Benefiber claims the Healthy Shape option is “clinically proven”, but we found no research studies listed to support this statement. We read information supporting the use of fiber for mild appetite suppression, but there’s no reason to believe a branded supplement is more effective than a generic one. At DietSpotlight we need proof that a formula is the best option for weight-loss. If that’s not part of the plan, the dieter might as well turn and walk away.
What Users Are Saying
“As easy as it get to obtain enough fiber in your diet. Tasteless. Mixes easily and completely with any beverage, hot or cold. I haven’t tried it with food itself, but no reason you couldn’t do that. No grit,”
“Can’t tell it is in my coffee and I think it is really helping me since I don’t get much fiber on my low carb diet.”
Also: read our Burn HD Weight-Loss Kit review »
“I have tried this product for almost 5 days now, twice daily and the results have been miniscule to say the least!”
The Bottom Line – Does Benefiber Work?
Ahhh, now it’s time for the final take on this one – ready? We like the company’s long run in the supplement industry and all-natural source of fiber, but we don’t feel comfortable suggesting it because of the higher price and poor customer service support.  Based on some Benefiber reviews, we’re also a bit concerned with the “F” BBB rating.
If you’re ready to make those extra pounds disappear, we recommend a product with strong customer service support and an affordable price. You should also look for a formula comprised of proven ingredients.
Among the best products we’ve seen this year is one called Burn HD. The compound consists of four ingredients in a proprietary blend with published research for support showing it can help raise metabolism and speed up fat loss. We found no reports of negative side effects and customer feedback on results reports dieters seeing great results.
Plus, the producers of Burn HD are so confident the product will work, they’re offering a 2-Week Sample, positive sign.Learn More About Burn HD »